SurveyMonkey has added WhatsApp as a Response Channel.
Takeaway Points
- SurveyMonkey adds WhatsApp as a response channel.
- Customers can now seamlessly share surveys or forms to their WhatsApp groups and contacts with a single click.
- Since its launch, WhatsApp sharing has earned 2x more clicks and shares than all other supported social platforms.
Why did SurveyMonkey add WhatsApp as a response channel?
SurveyMonkey, the world’s most popular platform for surveys and forms, said on Tuesday that it has added WhatsApp to its social media collector options. Customers can now seamlessly share surveys or forms to their WhatsApp groups and contacts with a single click. The WhatsApp social sharing feature joins existing social media collectors available for LinkedIn, X (Twitter), Facebook, and Microsoft Teams, making it easier than ever for WhatsApp’s billions of users to collect insights and information from a wider audience, in the moment, and wherever they are.
Eric Johnson, CEO of SurveyMonkey, said, “Long recognized as a global messaging powerhouse and used by over 2 billion people worldwide, WhatsApp has already proven to be a game-changer for our customers. Its worldwide appeal has opened a new door for our users, giving them an easy and secure way to share their surveys and forms on a platform they already use and trust.”
How does it benefit Users?
SurveyMonkey said that by adding WhatsApp social sharing, it allows their customers, who are spread across over 130 countries and speak 56 languages, to engage with their audiences instantly via their mobile devices.
Since its launch, the feature has seen an unusual engagement, generating 2x more clicks and shares than all other social sharing platforms SurveyMonkey supports, the company said.
New Advanced Analysis Capabilities Updates
Last month, the company announced new advanced analysis capabilities, including multi-survey analysis, which enables users to analyze multiple surveys and/or forms in a single visualization, turning an overload of data into actionable impact.
Other Achievements of SurveyMonkey
According to the report, the company’s other achievements include being celebrated as the #1 online form builder in G2’s fall Enterprise Grid Report for the third time this year and further dominating G2 categories in Europe, EMEA, United Kingdom, Asia, India, and more. The company’s best-in-class forms product has also gained traction through new features designed to streamline global data collection. A recently launched PayPal integration allows users to securely collect payments globally.
About SurveyMonkey
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions–from startups to Fortune 500 companies–SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
